QMS Newsletter August 2016

WHAT’S HAPPENING WITH THE QMS?

PE’s QMS has been quite busy since the publishing of the last newsletter. PE has now fully migrated over to SharePoint® from Google! We’d like to give a big thanks to Ken Burger who assisted with Program Management support following the retirement of Business Group Director and Advisory Panel Member, Jim Riordan. The Advisory Panel continues to have regular meetings to discuss the progress of the QMS, implement continuous improvement methods, and monitor both internal and external customer feedback via the CAR/PAR process. As we prepare for our annual External Audit, we remind everyone that the auditor can approach any PE employee to ensure that we are providing information about the system. Please be sure to review the QMS Site regularly for updates and changes, visit the QMS Resources page to check out the FAQs, and keep your eyes open for this newsletter. If you have questions about information not covered in the newsletter, you can email the Core 4 Team at ISOCore4@patricioenterprises.com.

AUDITOR UPDATES

The ISO 9001:2008 standard requires PE to audit all relevant areas within the QMS a minimum of once annually. The Internal Auditors are continually working to finalize these audits and begin horizontal audits in the near future. Auditees can help ensure they have a smooth and productive audit by regularly reviewing their department’s procedures, work instructions, and forms. Since May 2016, the following Internal Audits have been conducted:

If you are interested in being an internal auditor please contact the Internal Audit Coordinators, Sarah Clemente and Carrie Lynch at ISOCore4@patricioenterprises.com. All who are interested must be a PE employee and have prior approval from their PE supervisor.

The External Auditor from Orion Registrar, Inc. will be Onsite at both 1000 & 525 Corporate Drive 10/5/16 & 10/6/16

CORE 4 (C4) UPDATES

We welcome the newest members of the Core 4 team! Giving a big thanks to Matt Conway, Catra Godwin and Tyler Hall for volunteering to assist in managing the QMS. Their support and efforts are greatly appreciated!

THE TOP FAQS

Q: I’m new to PE, what is it that I need to know about the QMS?

A: During orientation, you were given an overview of the QMS. Your manager will go into further details about the information you need to know. If you have specific questions, contact the ISOCore4@patricioenterprises.com.

Q: What exactly is the QMS and why do I need to know about it?

A: The QMS is the Quality Management System that PE implemented to track continuous improvement and develop repeatable, streamlined processes. As an employee, you are required to know and understand specific tasks within the QMS.

Q: I have a suggestion about a form/process, what should I do?

A: We rely on your feedback and support to continually improve our Quality Management System and its processes. Please submit a PAR (Preventive Action Request) so that we can review and possibly implement your recommendation. The PAR Form is located on the QMS Site under Forms>FM406 CAR & PAR Form. Don’t worry, names are not recorded on the document!

Q: I’m planning on mentioning PE’s ISO 9001: 2008 certification in a document. What are the rules for doing this?

A: Check out our “Rules for Use of Logos” presentation located on the QMS Site under “QMS Resources>Management Tools.”

Q: I was selected to an internal audit. Where do I find additional resources to help me prepare?

A: View the QMS Resources pages and you will find an icon that says “Internal Auditor Tools.” This will provide you with the information needed to prepare for the upcoming audit. If you still have additioal questions, please contact the Core 4 Team.